Frequently Asked Questions

You can request a quote via our contact form, by phone or via WhatsApp. We ask for information about your moving date, addresses and desired services. Within 24 hours you will receive a detailed quote.

Our rates depend on various factors such as distance, volume, desired services and moving date. We always offer transparent prices without hidden costs. Request a quote for an exact price quote.

No standard insurance is included in the base price. Additional insurance is only available upon request. The customer bears as a base 5% of the estimated value of their goods (value estimated by the customer and reviewed by us).

The duration of a move depends on the volume and complexity. An average private move takes 4-8 hours. For corporate moves this can be longer. We always give a realistic time estimate.

No problem! We understand that plans can change. Contact us as soon as possible to discuss the new date. We always try to find a solution that works for both parties.

Yes, we also handle international moves to all European countries. We work with reliable partners abroad to offer you the same quality of service.

We provide all packaging materials and equipment. You only need to prepare personal items such as clothing and toiletries. We give you a clear checklist of what you need to do yourself.

Aesthetic damage up to €125 (scratches, small marks) is considered normal moving wear. For damage above this amount, the insurance arrangement applies as described in our general terms and conditions. Report damage immediately to us so we can handle it.